Privacy Policy

At Vardhan Ayurveda Hospital, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our website, WhatsApp communications, appointment forms, and other interactions with our services.

By using our website or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when users interact with us through our website, WhatsApp, phone calls, appointment forms, or other communication channels:

  • Name
  • Mobile number
  • Email address
  • WhatsApp profile name and profile picture (if available)
  • Appointment details
  • Enquiry details
  • Treatment-related information voluntarily provided by the user
  • Message content sent through WhatsApp or website forms
  • Transaction information (if applicable)

This information may be collected through our website, contact forms, WhatsApp Business Platform APIs, phone calls, and other communication channels.

2. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, understand visitor behavior, enhance user experience, and improve our services.

These technologies may collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage patterns

Users may manage or disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.

3. How We Use the Information

We use the information collected for:

  • Appointment booking and confirmation
  • Patient enquiries and support
  • Service updates and reminders
  • Follow-up communications
  • Customer support
  • Improving our healthcare services
  • Website administration and analytics
  • Transactional notifications
  • Marketing communications, where consent has been provided

We do not sell, rent, or trade personal information to third parties.

4. Healthcare Information Disclaimer

Information shared through our website, WhatsApp, contact forms, emails, or other communication channels is used for appointment scheduling, patient support, and service-related communication purposes only.

Such communication should not be considered medical advice, diagnosis, or treatment. Patients should consult qualified healthcare professionals for personalized medical guidance.

5. Consent for WhatsApp Communication

By contacting us through WhatsApp or submitting your phone number through our website, you consent to receive:

  • Appointment confirmations
  • Appointment reminders
  • Service-related updates
  • Transactional notifications
  • Promotional communications (where applicable and consented)

Users may opt out of promotional communications at any time by replying STOP or contacting our support team.

6. Data Storage and Security

We take appropriate technical and organizational measures to safeguard personal information.

Security measures include:

  • Secure data storage systems
  • Restricted access to authorized personnel only
  • Encrypted communication channels where applicable
  • Regular monitoring and security practices

While we strive to protect your information, no method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

7. Data Breach Notification

In the event of a security breach affecting personal information, we will take appropriate measures to investigate, contain, and mitigate the incident. Where required under applicable laws, affected individuals and relevant authorities will be notified.

8. Third-Party Sharing

We may share limited information with trusted third parties solely for operational purposes, including:

  • WhatsApp Business Platform providers
  • Website hosting providers
  • Cloud service providers
  • Payment gateway providers (where applicable)
  • Analytics and marketing service providers

All such third parties are expected to maintain appropriate security and privacy standards.

9. Third-Party Services

Our website may use third-party services such as Google Analytics, Google Ads, Meta (Facebook) services, payment gateways, hosting providers, and WhatsApp Business Platform services.

These third-party providers may collect and process information according to their own privacy policies. We encourage users to review the privacy policies of such services where applicable.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill healthcare and service-related purposes
  • Provide customer support
  • Maintain operational records
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Information is securely deleted or anonymized when no longer required.

11. User Rights

Subject to applicable laws, users may request:

  • Access to their personal information
  • Correction of inaccurate information
  • Updating of personal information
  • Deletion of personal information
  • Withdrawal of consent for certain communications

Requests may be submitted through the contact details provided below.

12. Children’s Privacy

Our website and services are not intended for children under the age of 18 without the supervision or consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization.

13. Platform Usage Disclosure

Our organization uses the official WhatsApp Business Platform APIs to communicate with patients and customers for appointment scheduling, support services, reminders, notifications, and operational communication purposes.

WhatsApp communication data is used solely for healthcare-related operational purposes and is not sold, licensed, or shared for third-party advertising, profiling, or unrelated marketing activities.

14. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time.

Any updates will be posted on this page along with the revised effective date. Continued use of our website or services after such changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Vardhan Ayurveda Hospital

Website: https://vardhanayurveda.com

Email: info@vardhanayurveda.com

Phone: +91 7997108108

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